Next Day Dispatch We offer Free Next Day Dispatch on eligible orders, meaning items are dispatched the following business day and typically arrive the day after dispatch. This service applies to UK mainland addresses only.
UK Non-Mainland Deliveries For deliveries outside the UK mainland (such as Highlands, Islands, and Northern Ireland), an additional delivery charge may apply. This surcharge will be communicated prior to dispatch.
International Deliveries All international deliveries require payment via bank transfer prior to dispatch. Please note, these orders cannot be placed online; customers should contact us directly at sales@jamecdirect.co.uk for assistance with international orders. Delivery times and costs vary by destination and will be confirmed upon order placement.
Exclusions Unfortunately, we are unable to deliver to PO Boxes or freight forwarding companies.
Returns Policy If items are returned for any reason other than a fault, the original carriage costs will be deducted from any refund issued. Faulty items are eligible for a full refund, including carriage costs - see returns policy.
Delivery Liability We are committed to ensuring your items are dispatched on time, but delivery times may be subject to delays due to external factors beyond our control. In such cases, we will inform you promptly and work to resolve any issues as quickly as possible.
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